Personnel & Instructors
"Laura did an excellent job. Her passion for the topic along with her understanding of the technical mind set created an environment which caused participants to enthusiastically embrace the material. She addressed our unique situations and was able to not only explain concepts, but demonstrate their use. She is a top-notch trainer!"
--James M. Clark III, President & CEO, Wahlco, Inc.
Laura G. Hyde
Laura Hyde brings over 25 years of experience into the persuasion/sales and communication training, consulting and coaching that Morgan Training Company provides to technical professionals.
Laura began her career as an educator and entered the business arena in 1979 as a sales executive in the computer industry. She spent the next 10 years selling hardware, software and consulting services for Control Data Corporation and BBN Software Products (currently GTE Internetworking). She was the #1 Salesperson in her region or division for 7 of the 10 years. During that time, she specialized in selling solution-oriented and highly complex products and services to large technical companies, as well as government institutions. As a consultant, Laura has employed effective sales strategies to outperform entire sales staffs and has acquired extensive experience in industrial training and consulting in the computer, aerospace, environmental, construction, software, automotive and electronics industries. For the past 20 years she has focused on applying principles of psychology to technical communication and sales environments, resulting in an approach to persuasion/selling and communicating with customers that has been enthusiastically embraced by technical professionals. Laura has a passion for filling the "tool boxes" of technical professionals with tools, strategies, and techniques that they can immediately utilize in their jobs to improve their effectiveness and efficiency. Application of learning is one of her specialties and is demonstrated in her highly effective role-playing exercises.
Her enthusiasm for helping technical professionals improve their effectiveness and efficiency through this "soft skill" training is summarized by the following quote from one of her course participants-"Great training. Excellent, professional delivery. Please, please have all people with customer contact take this course!"
The founder of two technical communication and sales training companies, Laura has trained more than 3,000 technical professionals and is often called upon to speak at regional association meetings, industry conferences and national conventions on business development and communication effectiveness for technical enterprises. In addition to providing corporate training, consulting and coaching, Laura has also been an instructor with UCLA's Technical Management Program for the past 8 years where her courses and instruction have consistently received the highest ratings available from the attendees. Her recent clients include Robert Bosch Corporation, GE, Honeywell, Siemens, Plantronics, BBN Technologies, AVL, Directv, Lawrence Livermore and Los Alamos National Laboratories.
Laura has an undergraduate degree in psychology, with a minor in mathematics from the State University of New York at Potsdam. She obtained her masters degree from the University of Buffalo, with a concentration in psychology and education. She graduated from both institutions with high honors.
Susan Gray, Ph.D.
Susan Gray brings to Morgan Training Company a wealth of experience in the areas of leadership development and management as well as interpersonal relationships and communication. Specifically, her areas of expertise include working with leaders to build cohesive and effective teams, to develop and sharpen leadership skills, and to improve effectiveness in circumstances of adversity, such as working with difficult people. In addition, Susan provides training and consulting, utilizing assessment techniques for individuals and groups. The focus of this training is on personal self-understanding and behavioral change, as it applies to the requirementsd of an individual's professional environment. This could include managing stress, managing anger, and dealing with difficult business situations and difficult interpersonal communications.
Susan has worked for over 30 years as an educational leader, trainer and psychologist. Seventeen of those years were spent working as the CEO/Superintendent of Schools in two school districts, most recently in a district with over 800 employees and a $76 million budget. In those positions, Susan was involved in the management and/or successful completion of construction projects in excess of $100M. This experience has given her an understanding and perspective to a wide variety of communication and interaction issues specific to the construction industry and the governmental agency arena.
As a trainer, Susan has taught at the undergraduate and graduate levels at numerous universities and colleges, as well as presented programs on a national basis to a variety of constituencies. Most recently, Susan has been conducting research on ethics in leadership. In addition to the research, this has also involved writing curriculum and presenting programs to groups of executives and leaders on ethical decision making. As part of this training and consulting, she assists her clients in developing an organizational code of ethics, applying the components of ethical decision making to their organization/teams and mplementing the associated strategies.
Susan earned her undergraduate degreee in psychology and French from the College of Wooster, Ohio; her doctorate in educational psychology with a focus on learning research from the Pennsylvania State University. In addition to certifications in educational administration and school psychology, she is a licensed psychologist with a focus on individual assessment and crisis intervention. Susan has served on many boards of directors as well, often in a leadersip capacity with strategic planning responsibilities.